Terms & Conditions

Terms & Conditions

Updated on March 3rd, 2023

Read this agreement carefully before booking a trip with us. It is a legally binding contract. Please understand that we reserve the right to update these policies without prior notice. Our goal is to keep our guests informed and safe, and our policies fair and sustainable.

Standard Terms & Conditions:

These terms and conditions constitute the entire understanding and agreement between you, the trip participant (“Participant”), and Agua Salada BCS (“Agua Salada,” “we,” or “us”) with respect to any and all bookings, tours or transactions made with Agua Salada BCS. By submitting a booking form, paying a deposit, or signing this agreement for yourself or a minor under your custody, care or control you accept all of the terms in this agreement and direct us to perform services on your and any Minor’s behalf.

These booking terms and conditions incorporate by reference our liability waiver, which each guest is required to sign.

· RESERVATIONS

A deposit or the full payment is required at the time of reservation. A reservation is not accepted and there is no contract between us until we confirm your reservation in writing. Upon receipt of your deposit, we will email you a confirmation letter, and information regarding your upcoming expedition/service.

The descriptions that appear on our website and in our brochures and other marketing material are for informational purposes and the specific trip you book may have variations in the itinerary and pricing. The specific inclusions/exclusions in your trip are detailed in the confirmation email for your specific tour and/or on your itinerary.

If a reservation is not fully paid by the final payment due date, we reserve the right to treat the reservation as canceled and subject to the cancellation terms explained below.

Custom Multi-day Expeditions: For long, more complex trips, an additional custom tour planning fee may be charged separately from the final balance of the trip.

· DEPOSITS AND PAYMENTS

Payments are due as follows:

Single Day Experiences (including but not limited to Sea Safaris, Scuba Diving, Whale Watching, etc.)

At booking: 50% deposit or full payment.
24 hours prior to the experience: Balance due.

Multi-Day Expeditions

At booking: 50% deposit
7 days prior to the trip: Balance due.

All payments may be made by cash, bank transfer, Wise, debit or credit card. Prices are in Mexican Pesos. Payments can be made in US dollars, at the rate of the moment. Extra fees applicable if paying by debit or credit card.

· CANCELLATIONS BY YOU AND REFUNDS

To cancel your booking, you must call, email, or text us immediately and then promptly send notification in writing to us. When providing notice to us, send a written notice to us by email at hola@aguasaladabcs.com. Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:

Standard cancellation fee schedule for Single Day Experiences**
3 days prior to the experience: 50% of the experience price is nonrefundable.

Standard cancellation fee schedule for Multi-Day Expeditions**
120 to 91 days prior to departure: 25 % of the trip price is nonrefundable
90 to 61 days prior to departure: 50% of the trip price is nonrefundable
60-0 days prior to departure: 100% of the trip price is nonrefundable

**Note: Cancellation and transfer schedules for safaris, custom trips, and certain special events and private trips are often stricter. These exceptions are clearly indicated in the cancellation policies for each of these trips. 

***Non-refundable deposits: If we make special arrangements for you that require payment of non-refundable deposits to suppliers, we may subtract any such deposit from any refund due to you.

No refunds will be provided for any unused portion of a tour once the tour begins, including if you leave a tour for any reason, miss the tour’s departure date, or have to be removed from a tour. 

· CHANGES BY YOU

If you request to change your tour dates or alter your itinerary after we confirm your booking, we will do our best to accommodate your request. If we can make such changes, a change fee may be applied. Our outside suppliers, including hotels, sometimes impose additional fees or penalties for changes and cancellations.

· PRICE ADJUSTMENTS

Quoted trip prices are set far in advance of departure based on our projections of fuel, exchange rates, inflation, tariffs, government fees, and other costs using available information.

The price at booking is guaranteed under normal conditions. In the rare event that current costs create an unsustainable financial situation if we were to fully absorb the increases, we reserve the right to pass on these unexpected costs to you in whole or in part. We will give you advance written notice of any price increase and the reason for it. If we do so and your trip price increases by more than 10% of the original tour cost excluding any insurance premiums, you may cancel the booking within 10 days of receipt of notice of the surcharge and obtain a full refund, less any non-refundable deposits to our suppliers. We will work with our suppliers to try and obtain any non-refundable deposits so that we can give you a full refund. 

· CANCELLATIONS OR CHANGES BY US AND FLEXIBILITY

We reserve the right to cancel, alter or modify any tour without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute guides and accommodations in the tour materials, modify the order in which places are to be visited, and make other changes in the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, illness, strikes, political disputes, weather, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (e.g., bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.

If we must cancel due to insufficient tour enrollment, all trip members will be notified a minimum of 60 days before the trip departs and will receive a full refund of payments.

· FORCE MAJEURE

Agua Salada BCS will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of nature, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances. If we and any of our Suppliers are affected by Force Majeure, we and our Suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the tour, and choose to offer future travel credits or no refunds of money paid. Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the tour.

· IMAGES RELEASE

You grant us and our Suppliers a worldwide, royalty-free, perpetual license to use, re-use, distribute, display, create derivate works of, and reproduce any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for any purpose, including to promote and publicize our travel products and services worldwide.

You also acknowledge and agree that we or other parties, including but not limited to our Suppliers and other participants, may during your trip take or create images, photos, sound recordings and videos in any format that contain or feature you.

· INSURANCE

Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid for by the client. It is therefore strongly recommended that participants take out personal travel insurance. Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party. 

· MERGER

This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.

Agua Salada BCS reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.